The rise of artificial intelligence (AI) and automation is reshaping industries, with customer service being one of the key areas undergoing transformation. In this changing landscape, spoken English continues to play a significant role, but the nature of how it is utilized is evolving. As AI-driven chatbots, virtual assistants, and voice-
recognition systems become more advanced, English proficiency remains crucial for both human agents and AI-powered solutions. Below is an exploration of the future of spoken English in the AI-driven customer service industry.
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